Not a surprise that misfuelling is one of the biggest risks during fueling in the aviation industry. Misfuelling occurs when an aircraft cannot be fueled because there is no fuel trailer available, or when it is available, but contains the wrong kind of fuel. This causes delays and of costs a lot of money.
The entire process of fueling, from the fuel request until the moment of fueling, was previously registered manually. Therefore a very error prone process. For example someone has a poorly readable handwriting or writes down a zero too much or too little fuel. Also the misfuelling itself was (almost) always due to human error. To prevent this, AirBP developed two apps to optimize this process. One app for the fuel requests, with which Air BP and her clients can directly see the requests, and one app for the fueling transactions, that registers transactions digitally. This apps resulted in less manual errors, but do not yet provide the required insight into the transactions for the right people.
Both apps consulted different data sources, what meant that the different users did not look at the same data during the process. This was anything but insightful and caused confusion. Also, the process could not be automated, due to this lack of data centralization. It remained an error-prone process.
The challenge for Green Orange was to provide insight into, optimize and automate the entire process for AirBP.