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AirBP
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AirBP

Goal

Automate fueling processes on airports

Result

350 locations in 25 countries by 2020

Activities

Technical process optimization
Data centralization
Custom portal development

As the aviation division of BP, AirBP is one of the world's largest suppliers of aviation fuel products and services. They have a network of operations at over 800 locations in around 50 countries. In 2015 they fueled more than 6,000 flights every day - that’s four plains every minute.

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Not a surprise that misfuelling is one of the biggest risks during fueling in the aviation industry. Misfuelling occurs when an aircraft cannot be fueled because there is no fuel trailer available, or when it is available, but contains the wrong kind of fuel. This causes delays and of costs a lot of money.

The challenge
The entire process of fueling, from the fuel request until the moment of fueling, was previously registered manually. Therefore a very error prone process. For example someone has a poorly readable handwriting or writes down a zero too much or too little fuel. Also the misfuelling itself was (almost) always due to human error. To prevent this, AirBP developed two apps to optimize this process. One app for the fuel requests, with which Air BP and her clients can directly see the requests, and one app for the fueling transactions, that registers transactions digitally. This apps resulted in less manual errors, but do not yet provide the required insight into the transactions for the right people.

Both apps consulted different data sources, what meant that the different users did not look at the same data during the process. This was anything but insightful and caused confusion. Also, the process could not be automated, due to this lack of data centralization. It remained an error-prone process.
The challenge for Green Orange was to provide insight into, optimize and automate the entire process for AirBP.

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Approach
To gain the right insights from these different sources, the data sources had to be connected to each other. Thereby it was important to not create any necessary additional changes to the existing apps in our development. As a first step we ensured that all the data from these sources were unlocked and centralized. Second, we developed a customer portal that made sure that the data was made transparent and accessible, with full integration of the functionalities from both apps.

This customer portal made it possible to centralize the solutions that BP already had, into 1 system accessible for all users. With this solution we have created one single source of truth: anyone involved in the fueling process, from the team who handle the fuel requests to the person who fuels the airplane, works with the same system and looks at the same data. Besides insights, the portal makes sure that different checks are automatically performed during the process, to be even more sure of less misfuels.

With this approach and solution we made sure that AirBP went from an error-prone, unclear process, to an automated solution.

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Result
In the meantime, the customer portal has been rolled out in multiple countries and still expanding to eventually covering 350 locations spread across 25 countries by 2020. By automating the process and centralizing the data into 1 user friendly system, the number of misfuels has decreased considerably. With this portal, AirBP is the first fuel supplier in the world to automate this process.

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Contact

Marije ten Vergert
Account Director
06 12 54 94 39
marije@greenorange.com

Client

AirBP

Year

2018

Activities

Technical process optimization
Data centralization
Custom portal development